Existing EPOS support
Network checks, printer issues, tablet/device problems, connectivity faults, cabling, Wi‑Fi coverage and supplier escalation.
Home / EPOS and ordering
Orders, payments and kitchen flowEPOS support for venues where small faults stop trade.
When a till, card machine, receipt printer or kitchen screen misbehaves during service, it quickly becomes more than an IT issue. We help pubs, bars and restaurants stabilise the network and workflow around their ordering systems.
We look at the whole order path.
An EPOS fault is not always an EPOS fault. It can be Wi‑Fi coverage, DHCP, cabling, VLANs, printer placement, tablet power, internet failover, app access or account ownership. The first job is to isolate the weak link.
1
Order taken
Till, handheld, tablet, online order, phone order or bar tab.
2
Order routed
Kitchen screen, bar printer, receipt printer, prep area or manager view.
3
Payment taken
Card terminal, cash drawer, Stripe/online payment or account invoice.
4
Issue traced
Network, device, app, printer, account, cabling or supplier fault isolated.
What we can help with
Kitchen display screens
Order screens for kitchens, bars or prep areas, with cleaner workflows and less dependence on handwritten notes.
Menu and modifier structure
Breakfast items, add-ons, allergens, deals, service charges, sit-in/takeaway differences and staff-friendly order entry.
Online ordering
Click and collect, pre-ordering, catering orders, private event order forms, Stripe payments and email confirmations.
Payment reliability
Card machine network paths, isolated payment devices, 4G/5G fallback planning and fault notes for payment providers.
Opening and refit support
Practical planning before opening day: where devices go, how they connect, what needs power, and what happens if internet fails.
Good EPOS support is mostly about reducing friction.
The aim is not to add complexity. It is to make sure staff can take orders quickly, the kitchen receives the right detail, payments complete reliably, and the owner can see what is happening.
Useful add-ons
- Dedicated EPOS Wi‑Fi or wired connection
- Network separation for payment devices
- Kitchen screen or ticket printer position planning
- Online menu/order forms
- Basic reporting and daily order exports
- Admin account recovery and documentation
- Device replacement planning
- Monthly support for the surrounding IT