Can you help when the old supplier will not respond?

Yes. We can map missing access, recover what can be recovered, request formal handover details and rebuild control where needed.

What access should a venue own?

A venue should control its domain registrar, DNS, Microsoft 365 tenant, website hosting, router/firewall, Wi‑Fi controller, CCTV/NVR admin, key supplier accounts and documentation.

Can you document everything after the handover?

Yes. Documentation is a core part of the handover so the venue is not trapped again later.

Home / Supplier handover

When the old supplier has the keys

Recover control of the technology your venue depends on.

If nobody can access Microsoft 365, DNS, the website, CCTV app, Wi‑Fi controller, router or EPOS admin, the venue is exposed. We help map the mess, recover control and produce proper documentation.

Start a handover Ongoing IT support

Missing access is a business risk.

It usually only becomes obvious when something breaks, a staff member leaves, a payment setting needs changed, the website needs updated or a supplier disappears. The venue should not depend on one person’s old phone or an ex-supplier account.

Discovery

Identify who controls each account, which logins exist, what is missing and what recovery options are realistic.

Recovery

Recover Microsoft 365, domain, DNS, website, router, Wi‑Fi and CCTV access where the proper ownership path exists.

Rebuild

Where recovery is not possible, plan replacements or rebuilds that reduce future lock-in.

Documentation

Create a simple support pack with accounts, systems, suppliers, passwords and change notes.

Handover checklist

Domain registrar login
DNS host access
Microsoft 365 global admin
Website hosting and CMS access
Google Analytics / Microsoft Clarity
Router/firewall admin
Wi‑Fi controller access
CCTV/NVR admin and mobile app access
EPOS/payment provider support details
Broadband and phone supplier account
Renewal dates and licence list
Staff leavers and MFA reset process

The end state is simple: the venue owns the keys.

Suppliers can still support specialist platforms, but the business should know who owns what, where the admin access is, and how to change supplier without losing control.